As the IT Support Associate at NagaEd, you will provide technical assistance and support to users by diagnosing and resolving hardware, software and network issues. You will be responsible for systems administration, handling troubleshooting, installation and systems configurations, and ensuring the smooth operation of IT infrastructure. Your role involves responding to user inquiries, maintaining documentation, and working to improve overall system performance and are required to possess effective problem-solving skills and the ability to communicate technical information clearly to non-technical users. Strong communication skills and a solid understanding of technology are essential for effectively addressing and resolving technical problems.

• Provide first-level support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve technical problems via phone, email, or in person.
• Install, configure, and maintain the LMS system, software applications, and peripheral devices. 
• Research and testing key applications. 
• Assist with the setup and deployment of new users, hardware and software.
• Document and track support requests and resolutions in the IT ticketing system.
• Perform routine maintenance and updates on IT systems and equipment.
• Collaborate with other IT team members to address and resolve more complex issues. 
• Educate users on best practices for technology use and security. 
• Assist in maintaining inventory of IT equipment and supplies. 

As an experienced IT Support Associate, you should possess strong technical skills, including the ability to troubleshoot hardware, software, and network issues effectively. Relevant experience in IT support is essential, along with a solid understanding of various technology systems. Excellent communication skills, both verbal and written, are crucial for providing clear and effective assistance to users. 

Additionally, the role demands strong problem-solving abilities to diagnose and resolve technical issues efficiently. A focus on customer service is important to ensure user satisfaction and effective support. Organisational skills are also necessary to manage multiple tasks simultaneously and maintain accurate support records. 

• Bachelor’s degree in computer science or engineering or related field.
• 0-2 years of experience in a similar role
• Excellent written and oral communication skills
• Familiar with a range of software and hardware
• Customer advocacy, empathy, and keen attention to detail
• Database Management
• Internet Application Knowledge
• Basic computer knowledge. (MS. Office, Word, Excel & PowerPoint) & strong internet research skills.